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Using Facebook Messenger Chatbots to Support Live Chat

Using Facebook Messenger Chatbots to Support Live Chat – Shoppers increasingly prefer live chat for sales and support queries. But live chat requires staffing, which is often beyond the reach of small businesses. Automated chatbots can help.

Live chat is a proven way to close online sales and provide post-order support. Shoppers are frustrated over telephone wait times, phone-tree menus, and outsourced support. Online chat can provide quick answers about products, shipping costs, order statuses, and general support queries.

Read the full article on Practical Ecommerce

Beven Spangenberg

Hi and welcome, my name is Beven founder @ DigitalStartup where we offer great results in the online marketing sector. As for me, I started out selling online products to offline clients in 2004, it comes as no surprise that 11 years later I would found a company offering solutions to businesses with local interests. Let's meet for a digital coffee sometime, you can book me here: https://bookme.name/digitalstartup

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