Using Facebook Messenger Chatbots to Support Live Chat – Shoppers increasingly prefer live chat for sales and support queries. But live chat requires staffing, which is often beyond the reach of small businesses. Automated chatbots can help.
Live chat is a proven way to close online sales and provide post-order support. Shoppers are frustrated over telephone wait times, phone-tree menus, and outsourced support. Online chat can provide quick answers about products, shipping costs, order statuses, and general support queries.
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