How Chatbots Are Changing the eCommerce Industry – One of eCommerce’s most fundamental lessons is that you need to stay ahead of the trend. This is why you need to constantly ask “what’s next?” for your customers’ needs.
Since consumer behaviour changes what feels like every minute, it’s not smart to get fixed on what’s worked in the good ol’ days — and what you guess will work in the future. Staying one step ahead is often the difference between a business that sinks and a business that swims.
This may come as a shock, but selling online is about the relationships you build from great service — and that never changes. It’s simply a matter of meeting customers when and where it matters.
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